Shipping policy
VOUEE Shipping Policy
Last updated: October 2025
At VOUEE, we ship directly from our fulfillment locations in Hong Kong and Korea.
We currently deliver to select destinations to ensure a consistent, reliable experience for every customer.
1. Shipping Regions
We do not offer worldwide shipping at this time.
We currently ship to:
🇺🇸 United States
🇭🇰 Hong Kong SAR
🇬🇧 United Kingdom
🇨🇦 Canada
For these countries, contact us for a direct quote
🇳🇬 Nigeria
If your location is not available at checkout, VOUEE products may not yet be available in your region. Contact us to confirm.
2. Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Orders placed after 2 PM HKT or GMT will begin processing the next business day.
3. Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Hong Kong | 2–4 business days |
| United Kingdom | 5–10 business days |
| United States | 8 - 10 business days |
| Canada | 6 –11 business days |
| Other Countries | 12–16 business days |
Please note that these are estimates and may vary due to customs inspection, courier delays, weather, strikes or peak periods.
4. Shipping Fees
- Free shipping for orders over HKD 500 / £55 / €60 (after discounts).
- For orders below this threshold, shipping fees are calculated at checkout based on your location.
- Shipping costs are non-refundable once your order has been dispatched.
5. Address Accuracy
Please verify your shipping address before checkout.
If an incorrect or incomplete address is provided and the package is returned to us, we may reship it to the correct address for a reshipping fee, plus the cost of shipping.
VOUEE is not responsible for delivery errors caused by incorrect address details.
6. Customs, Duties, and Taxes
Customers are fully responsible for responding to any inquiries or requests from their local customs office to ensure their package clears customs.
VOUEE is not responsible for delays caused by customs clearance.
Customers are fully responsible for responding to any inquiries or requests from their local customs office to ensure their package clears customs
If a customer refuses to pay local duties or fails to collect their parcel, the order will be considered forfeited and will not be refunded.
7. Tracking and Delivery
Tracking details may be emailed once your order ships.
Please allow 48–78 hours for tracking information to appear.
If your order is marked as delivered but you have not received it:
- Check with your building, security, or neighbors.
- Wait 48 hours — couriers sometimes mark packages as delivered prematurely.
- If still not located, contact us at support@voueeskin.com for assistance.
Refunds are not provided for orders marked as delivered by the courier, but a one-time replacement may be issued at our discretion.
8. Cancellations
Orders may be cancelled within 24 hours of purchase, provided they have not yet been shipped.
After dispatch, cancellations or address changes are no longer possible.
9. Holidays & Peak Seasons
During high-volume periods (sales, holidays, product launches), shipping and processing may take longer than usual.
We appreciate your patience during these times.
10. Contact
For all shipping-related questions, please contact:
📧 support@voueeskin.com
🕒 Response time: 2–3 business days
