PRIVACY AND COOKIES POLICY

Last updated: [10 July 2024]

Welcome to VOUEE! This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://voueeskin.com) or use our services. We are committed to protecting your privacy and ensuring the security of your personal data.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

1. INFORMATION WE COLLECT

1.1. Personal Information:
We may collect personal information that you voluntarily provide to us when you create an account, place an order, subscribe to our newsletter, or communicate with us. This may include your name, email address, postal address, phone number, and payment information.

1.2. Website Usage Information:
When you visit our website, we automatically collect certain information about your device, browsing actions, and patterns. This may include your IP address, browser type, operating system, referring URLs, and other information about how you interact with our website.

1.3. Cookies and Similar Technologies:
We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.

We use cookies to:

• enable you to set up an account, place orders and make payments
• remember items you place into your shopping basket
• remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously
• enhance and personalise your shopping experience

Our partners like Facebook and Google may also apply cookies.

2. HOW WE USE YOUR INFORMATION

2.1. Order Processing and Fulfillment:
We use your personal information to process and fulfill your orders, including order notifications, shipping, and delivery.

2.2. Customer Service:
We may use your information to provide customer support, respond to inquiries, and address any issues or concerns you may have.

2.3. Marketing and Communication:
We may send you marketing communications about our products, promotions, and updates. You can opt-out of marketing communications at any time by following the instructions provided in the communication or by contacting us.

2.4. Website Improvement:
We analyze website usage information to understand how our website is used and to improve its functionality and user experience.

3. HOW WE DISCLOSE YOUR INFORMATION

3.1. Third-Party Service Providers:
We may share your personal information with third-party service providers who assist us in operating our business and providing services to you. These providers may include payment processors, shipping companies, and marketing partners.

3.2. Legal Compliance:
We may disclose your personal information to comply with applicable laws, regulations, or legal processes, or in response to a valid request from law enforcement or government authorities.

3.3. Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

4. DATA TRANSFERS OUTSIDE THE UK AND HONG KONG

As part of our services, your personal information may be transferred to and processed in countries outside of the UK and Hong Kong, including the United States, where data protection laws may differ from those in your jurisdiction. We will take appropriate measures to protect your information when it is transferred internationally. We DO NOT sell your data.

5. DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. YOUR RIGHTS AND CHOICES

You have the right to access, correct, or delete your personal information. You may also withdraw your consent for certain data processing activities or object to our use of your information for marketing purposes.

7. SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

8. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of third-party websites before providing any personal information.

9. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and indicate the date of the last update.

11. UK GDPR

Under the [UK]  GDPR, you have the right to access, rectify, erase your information. If you would like to exercise any of these rights, please write to the Data Protection Team via email. Send an email to ‘support@voueeskin.com’ with the title GDPR request.

If we choose not to action your request, we will explain the reasons for our refusal. To maintain the security of our customers’ personal details, we may need to request proof of identity before we disclose personal data to you in response to any of the above requests.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@voueeskin.com.