Last Updated: [10 July 2024]

TERMS OF SERVICE

Welcome to voueeskin.com. The following terms and conditions (referred to as both the “Terms and Conditions,” “Terms,” “the Policies” and/or the “Agreement”) apply to the VOUEE website (https://voueeskin.com) and all other sites, mobile sites, services, applications, platforms, and tools where these Terms and Conditions appear or are linked (collectively, the “Site”). VOUEE (The SELLER, Chayil LTD) provides its services to you (the “Customer”) subject to this Agreement. These Terms govern your use of our website and the services we provide. Please read these Terms carefully before using our website, purchasing products or engaging with our services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the website or use our services. When you purchase product and, you agree to the use of your data under these Terms as well as those specifically under the Privacy and Cookies Policy and Return Policy.

Changes to Terms of Service

We reserve the right to modify or replace these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of our website or services after the posting of any modifications constitutes acceptance of those changes.

Age Requirement

The Site is intended for use by individuals 13 years of age or older. If you are under 18, you may use this Site only with the involvement of a parent or guardian.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Chayil Ltd and protected by intellectual property laws. You may not use, reproduce, modify, distribute, or display any of the content without our prior written consent. All content on this website belongs to VOUEE or is legally acquired by a third party. Any attempt to claim, use or hinder our intellectual property will be seen as an attempt to infringe on our content. All extents of the law will be employed to rectify this. If you feel any of the content of this site belongs to you, contact Customer Services in the first instance.

Use of Services

By using our services, you agree to comply with these Terms and any additional guidelines or rules provided within the website. You may not use our services for any illegal or unauthorized purposes and must not violate any applicable laws or regulations.

Information Accuracy and Orders

While we strive to provide accurate product descriptions and pricing information, we do not guarantee the accuracy, completeness, or reliability of any information on our website. In the event that a product is listed at an incorrect price or with incorrect information, we reserve the right to refuse or cancel any orders placed for that product. If your credit card has already been charged for the purchase and your order is canceled, we will issue a refund to your original method of payment.

Data and Privacy

By using our website and services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. We take privacy seriously and employ appropriate security measures to safeguard your data. However, we cannot guarantee the absolute security of any information transmitted over the internet or stored electronically. Please review our Privacy Policy for more details.

Order Cancellation and Refunds

Once an order is shipped, it cannot be canceled. If you wish to return a product, please refer to our Return Policy for instructions and eligibility criteria. We reserve the right to refuse returns or provide refunds on a case-by-case basis.

Pricing and Promotions

Prices for our products are subject to change without notice. We may offer promotions, discounts, or coupon codes from time to time, which may be subject to specific terms and conditions. Promotions cannot be combined unless otherwise stated. We reserve the right to modify or terminate any promotions at our discretion.

User Accounts

To access certain features or services on our website, you may need to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for any activities or actions taken under your account. You agree to provide accurate and up-to-date information when creating an account and promptly update any changes to your information. We reserve the right to suspend or terminate user accounts if we suspect any unauthorized or fraudulent activity.

User-Generated Content

Our website may allow users to post comments, reviews, or other content. By submitting content to our website, or our social media pages, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You are solely responsible for the content you post and must not submit any material that is unlawful, defamatory, infringing, or otherwise objectionable. We reserve the right to remove or modify user-generated content at our discretion.

Prohibited Content

You may submit, post, or otherwise make available reviews, comments, feedback, suggestions, questions, photos, videos, and other content on or through the Site (collectively, “Comments”) as long as your Comments do not contain any Prohibited Content. “Prohibited Content” refers to any content that:
– Is threatening, defamatory, hateful, harassing, abusive, or obscene.
– Violates the right of privacy or right to publicity.
– Is false, deceptive, or otherwise misleading.
– Infringes any intellectual property right, such as patent, copyright, trademark, and/or trade secret.
– Contains any software virus or other malware.
– Includes any commercial or political solicitation.
– Violates any local, state, or federal law or regulation.
– Impersonates another person or entity.
– Includes any advertisement, pyramid scheme, or other “spam.”
– Is otherwise objectionable or non-family-friendly as determined

by VOUEE in its sole discretion.

Although VOUEE cannot monitor all Comments, VOUEE reserves the right (but not the obligation), in its sole discretion, to remove or edit any Comment that appears on the Site for any reason and at any time. Nevertheless, you are solely responsible for any Comments you submit, post, or otherwise make available on or through the Site, and you agree to indemnify VOUEE for all claims resulting from any such Comments. VOUEE has no obligation (1) to maintain any Comment in confidence; (2) to pay any person any compensation for any Comment; or (3) to respond to any Comment.
VOUEE does not claim ownership of any Comment. However, you agree that VOUEE is free to use any Comment for the purpose of providing you and others with the use of the Site, associated products and services, and VOUEE’s (and its successors’ and assigns’) business. You grant VOUEE a royalty-free, perpetual, irrevocable, worldwide, unlimited, non-exclusive, fully sublicensable right to use, reproduce, create derivative works from, modify, adapt, publish, edit, translate, distribute, perform, and display the Comment throughout the world in any media now known or hereafter developed. You also grant VOUEE the right to use your name and any other identification information that you submit, post, or otherwise make available in connection with the Comment.
By submitting a Comment, you represent and warrant that:
– You own or otherwise control all of the rights to the Comment.
– Use of the Comment supplied by you will not violate this Agreement.
– The Comment will not cause injury to any person or entity.
VOUEE takes no responsibility and assumes no liability for any Comment or other content posted by you or any third party.

Purpose of Sales

All sales of products by VOUEE are limited to personal use and may not, without the express prior written approval of VOUEE, be made in conjunction with any resale or commercial use. We reserve the right to limit quantities to normal retail purchases.

Trademarks

VOUEE’s trademarks and trade dress may not be used in connection with any product or service that is not VOUEE’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits VOUEE. All other trademarks not owned by VOUEE that appear on any Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by VOUEE.

Accuracy of Information

While we strive to provide accurate and up-to-date information on our website, we make no warranties or representations regarding the accuracy, completeness, or timeliness of the information provided. The use of any information on this website is at your own risk, and we are not liable for any errors, omissions, or inaccuracies.

Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by Chayil Ltd. We have no control over the content, privacy policies, or practices of these third-party websites. We do not endorse or assume any responsibility for the content or services provided by these third-party websites.

Limitation of Liability

In no event shall Chayil Ltd, its directors, employees, partners, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use or inability to use our website or services. This includes any damages resulting from errors, interruptions, or delays in the transmission of data or loss of data. The Seller will not be liable for any loss if income or revenue, waste of management or office time. Whilst the Seller adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Events outside our control

VOUEE will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller ‘s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller ‘s reasonable control and includes (without limitation) the following:

Strikes, lock-outs or other industrial action;

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

Impossibility of the use of public or private telecommunications networks; or

The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, VOUEE ‘s performance is deemed to be suspended for the period that the Force Majeure Event continues, and the Seller will have an extension of time for performance for the duration of that period. The Seller will use its reasonable endeavours to: bring the Force Majeure Event to a close; find a solution by which its obligations to you may reasonably be performed despite the Force Majeure Event; or provide a refund for any products/services that cannot be delivered due to a Force Majeure Event.

Written communications
Applicable laws require that some of the information or communications the Seller sends to you should be in writing. By accessing the Website, you accept that communication with the Seller will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing. 

Complaints

We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible. To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details.

Products Not Eligible For Return

Unless they are defective, faulty or damaged, you may not cancel or return any of the following items:

• Any items which deteriorate or expire (including but not limited to: skincare products);
• Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, face masks, perfumery, personal grooming products,);
• Any items that have been inseparably mixed after delivery.

Refunds will only be offered in accordance with your statutory rights (which remain unaffected).

Indemnification

You agree to indemnify and hold harmless Chayil Ltd and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use or misuse of our website or services, violation of these Terms, or infringement of any intellectual property or other rights of a third party.

Termination

We reserve the right to terminate or suspend your access to our website or services at any time without notice for any reason, including if you violate these Terms. Upon termination, your right to use our website and services will immediately cease.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts in Hong Kong.

If you have any questions about these Terms, please contact us at support@voueeskin.com.

Last updated: 10 July 2024
Chayil Ltd